Getting started

This page walks you from an invitation (or a new organisation) to your first message: signing in, setting up your account, and the screens you will use every day.

Ways inCopy Anchor Link

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1. 1Sign in with a passkeySigns you in with your device’s passkey instead of a password.
2. 2Email or usernameYour email address or username, then your password below.
3. 3Sign inSigns you in; with a second factor turned on, you are asked for its code next.
4. 4Forgotten your password?Sends a link to choose a new password.
5. 5Join this organisationCreates your account here, when the organisation lets people register.

Sign inCopy Anchor Link

1. Open your organisation's address and choose Sign in.
2. Sign in with your email address or username and your password, a passkey, or the Continue with … button of your organisation's single sign-on.
3. If you turned on a second factor, enter the code from your authenticator app.
4. If your account belongs to more than one organisation, pick the one to open. You can switch later from the organisation name at the top of the sidebar.

Accept an invitationCopy Anchor Link

1. Open the link in the invitation email. It opens Create your … account with your address already filled in.
2. Choose a name, username and password, accept the terms and Create account.
3. Already have an account (for example from another organisation)? Choose Accept with an existing account and sign in; the invitation is accepted and you are switched to the new organisation.
4. You land in the organisation's first room.

If the page says the invitation has expired, was withdrawn or was already used, ask whoever sent it for a new one.

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1. 1Email addressFilled in from the invitation; it cannot be changed here.
2. 2UsernameYour @handle. Choose it, a display name and a password.
3. 3Create accountCreates your account and takes you to the organisation’s first room.
4. 4Accept with an existing accountAlready have an account? Sign in with it and you are switched to this organisation.

Forgot your passwordCopy Anchor Link

1. On the sign-in page choose Forgotten your password?. In the phone app, it opens this page in your browser.
2. Enter the address you sign in with. A link arrives by email.
3. The link opens Choose a new password. The old password stops working immediately, and every other device is signed out. The link works once and expires after two hours.

Still signed in and only want a different password? Use Your account → Security → Password; see Your account and settings.

Other links you may receiveCopy Anchor Link

• Verify your email (/verify-email) — confirms the address on a new account.
• Confirm your new sign-in address (/confirm-email-change) — your organisation's owner asked to change the address you sign in with. Nothing changes until you confirm.
• Passkey for the app (/passkey) — the desktop or phone app opened your browser to use a passkey. Confirm, and the browser hands you back to the app.
• Switch account (/switch) — moves this browser to another account or organisation you belong to.

Your first five minutesCopy Anchor Link

1. Set your profile — bottom of the sidebar → Your account → Profile: photo, display name, title.
2. Secure your account — Your account → Security: add a passkey and a second factor.
3. Choose your notifications — Your account → Notifications.
4. Pin your apps — open All apps in the sidebar and pin the ones you use. See Finding your way around.
5. Say hello — open Chat, pick a channel and write. See Chat.

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1. 1The organisationSwitch to another organisation you belong to from here.
2. 2The app switcherActivity, Chat and your other pinned apps; All apps lists the rest.
3. 3Your accountSet your profile, security and notifications here first.
4. 4Say helloPick a channel and write your first message.

The screens you will use every dayCopy Anchor Link

• Activity — mentions and notices waiting for you.
• Chat — channels, direct messages and threads.
• Today — your day assembled from calendar, time, tasks and absences. See Today.
• ⌘K (Ctrl+K) — search everything and jump to any page.

RolesCopy Anchor Link

Anybody with an account can sign in, chat, call and use Today. Every other app appears once the organisation installed it and somebody gave you a role in it. A guest sees only the rooms and calls they were invited to.

TipsCopy Anchor Link

• Keep one account for every organisation you work with: the same sign-in reaches all of them.
• The desktop and phone apps use the same account. Passkeys work there too.