Guides by role
Step-by-step guides for members, team leads, administrators and customers
What you see in Enclessa depends on what you do. Pick the guide that matches your role; each one walks through the key workflows and links to the module guides for the detail.
Every member
Your first day, chat and Activity, Today, reminders, your account, notifications and the apps
Team leads
Approvals in Time, boards and projects, calendar and bookings, people requests
Administrators
The system console: members, access, Marketplace, billing, audit, security and integrations
Customers
What somebody at a customer sees: the Customer Center, signing and booking pages
How roles work
Anybody with an account can sign in, chat, call and use Today. Every other app appears once the organisation installed it and somebody gave you a role in it. A guest sees only the chat rooms and calls they were invited to. Customers never see the product's own screens: they sign in to the Customer Center.
Roles are granted by administrators under System console → Access → Roles. To find out why somebody can or cannot do something, an administrator uses Explain access.
Not sure where to start?
If you have just been invited, start with Getting started — it takes you from the invitation email to your first message.
Finding your way around
Enclessa is one window with one sidebar. Everything that takes you somewhere lives in that sidebar or in the search palette (⌘K / Ctrl+K). This page explains both, and how the settings and administration of every module are reached.
Guide for every member
Your first day, everyday chat and Activity, Today, reminders, your account and the apps